Terms and Conditions
Sydney Harbour Bookings provides ticketing services, including the sale and distribution of tickets, as agent for the operators, promoter or person responsible for holding the relevant cruise. In providing these services, Sydney Harbour Bookings owns and operates sydneyharbourbookings.com
Please read these Terms and Conditions carefully before purchasing a ticket or hiring a vessel. By purchasing a ticket to hiring a vessel from Sydney Harbour Bookings website, you agree to be bound by these Terms and Conditions.
These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticket-holders.
When you purchase a ticket for a cruise or if you are hiring a vessel from Sydney Harbour Bookings you agree to the following terms. Your group that you bring to a private cruise or ticketed event are your responsibility and they are to be aware of Sydney Harbour Bookings Terms & Conditions.
Any persons boarding any of our hired vessels or ticketed events agree to Sydney Harbour Bookings terms and conditions.
Cancellations due to COVID 19- SYDNEY HARBOUR BOOKINGS HAS A NO REFUND POLICY ON ALL NYE CRUISES
After the declaration of COVID-19 as a global pandemic by the World Health Organization, COVID 19 and its consequences are no longer unforeseen or unexpected. When booking your cruise you are aware that any time COVID restrictions may occur. Sydney Harbour Bookings is not in the position to keep refunding or accepting cancellations for future cruises if COVID takes place.
It is therefore crucial that when booking you are aware that COVID may occur and that it is out of our control.
AS A CONSEQUENCE THERE ARE NO REFUNDS IF COVID -19 travel restrictions occur or Sydney is in lockdown.
We will however do the following if it occurs.
If a travel ban occurs or COVID strikes we will do our best to help you. These would be your 2 options:
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We will try to rebook your cruise with another client, which would mean you could receive a voucher with our business.
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If your cruise/ticket can't be sold on then you would receive NO REFUND or NO VOUCHER.
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You have the option to transfer your cruise to friends or on-sell your ticket/booking
As mentioned above our business can't sell cruises and then take full responsibility for the chance that the COVID restrictions will occur. When purchasing a cruise for NYE or private for a private function, you are fully aware that there maybe COVID -19 issues that will affect your booking.
These are SYDNEY HARBOUR BOOKINGS terms and they are what you agree to when purchasing a ticketed event or private cruise. You as the purchaser are taking a chance that your booking maybe affected by Covid, therefore, you agree that NO REFUNDS will occur unless, you can either find another person to take your booking or SYDNEY HARBOUR BOOKINGS can transfer your booking. Both of these options are out of our control and will differ each time.
We will try our best to help you and make sure we can work things out.
COVID SAFE RULES MUST BE ADHERED TO ON ANY CHARTERS.
All vessels we work with have the following covid safety rules that apply. Please be aware that these are changing all the time and some operators may differ slightly with their rules.
Physical distancing
Corporate events cannot exceed 300 people per event, or one person per 4 square metres of space (excluding staff), whichever is the lesser. Corporate events at hospitality venues may have one person per 2 square metres of space in outdoor areas. Children count towards the capacity limit. Bookings for significant events can be taken for future dates for a higher number of guests than permitted by the current Public Health Order, but patrons should be advised that their event will need to comply with restrictions in place at the time.
For corporate events (including conferences), consider allocating people to topic- specific streams to minimise co-mingling between groups, and allocating specific seating areas to these streams for larger plenary sessions.
Boat has three separate deck areas. Groups are allocated to a specific deck.
For functions or corporate events, consider allocated seating and ensuring people remain seated as much as possible, to minimise mingling between seated groups. Ensure no more than 30 people at a table.
Reduce crowding wherever possible and promote physical distancing with markers on the floor in areas where people are asked to queue, such as for ticketing or for food or drinks. Use separate doors or rope barriers to mark the entry and exit wherever practical.
Boat has fixed seating and three separate deck areas. Groups are allocated to a specific deck.
Consider strategies to decrease mingling between groups during networking events such as restricting these to allocated stream groups or conducting virtually.
Venue is a boat and is conducting private charters where one group privately hire the boat.
Ensure alcohol at any event is only consumed by seated attendees.
When vessel is privately chartered group may BYO alcohol. Contact person or event coordinator is advised in writing that if BYO alcohol can only be consumed when passengers are seated. People are not be be standing or walking and drinking. The contact person or event coordinator is then responsible for communicating this to the attendees prior to the event.
The boat captain will communicate this over the PA in the welcome briefing and crew and security guards will enforce.
Dance floors are not permitted at corporate events.
Where reasonably practical, ensure staff maintain 1.5 metres physical distancing at all times, including at meal breaks and in office or meeting rooms. If staff are not able to physically distance, or work in a role with significant public interaction, strongly recommend they wear a face mask if practical.
Staff have been briefed of this requirement.
The boat uses Pubic Wharves to pick up and drop off passengers. The contact person or event coordinator is advised to advise their guests to maintain social distancing whilst waiting to board and upon disembarking the vessel. The captain will remind passengers to maintain social distancing whilst boarding and disembarking the vessel.
They will coordinate with public transport, where reasonably practical, around strategies to minimise COVID-19 risks associated with transportation to and from the venue for larger events if crowding on public transport may occur.
Encourage private transport options to minimise crowding on public transport where practical. Consider whether parking options close to the venue could be discounted or included in the ticket price to support this.
All boats have hand washing facilities in the onboard toilets. Hand Sanitiser is made available on both decks of the boat and people are encouraged to bring their own
Hand sanitiser is located at key points throughout the boat and at boarding and disembarking additional hand sanitiser is placed at the boarding ramp. No self serve platters or buffets. Clean cutlery and tableware with detergent and hot water, or with a commercial grade dishwasher if available. All utensils and tableware are washed in hot soapy water after each use.
All boats are thoroughly cleaned at the end of each tour. Handrails, tables, doorways and frequently with detergent and disinfectant.
Frequently touched surfaces such as handrails are washed and disinfected regularly throughout as the boat is moving and passenger safety must come first. In crew briefing we advise
people to hold onto a part of the boat when standing up out their seat and advise they are frequently touched surfaces and as such please regularly make us of hand sanitiser.
Maintain disinfectant solutions at an appropriate strength and use in accordance with the manufacturers’ instructions.
A good supply of both cleaning detergent and commercial grade disinfectant is kept onboard at all times. Additional supplied are kept in the office.
Develop strategies to address cleaning of very high-touch surfaces such as door knobs and chair arms. Consider having disinfectant wipes available for patrons to use.
All boats are thoroughly cleaned at the end of each tour. Handrails, tables, doorways and frequently with detergent and disinfectant.
Frequently touched surfaces such as handrails are washed and disinfected regularly throughout as the boat is moving and passenger safety must come first. In crew briefing we advise
people to hold onto a part of the boat when standing up out their seat and advise they are frequently touched surfaces and as such please regularly make us of hand sanitiser.
Staff are to wash hands thoroughly with soap and water before and after cleaning.
Staff has been instructed to wash hands with hot water and soap prior to cleaning. They are also required to use gloves for cleaning and are instructed to wash their hands with soap and water after cleaning.
General Terms and Condition
Sydney Harbour Bookings acts as agent for the operators in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the operator and, except to the extent required by law (including the Australian Consumer Law) Sydney Harbour Bookings otherwise has no liability to you.
Weather Cancellations
All cruises go ahead unless the captain deems the cruise is unsafe.
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If your cruise is deemed too dangerous to proceed because of dangerous weather by the captain, your cruise will be postponed and moved to another date/day that can work for both parties. The decision by the captain would be based purely on safety of passengers and crew. This decision will be made on the day of the cruise.
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There are no postponed cruises or changes to dates because of weather predictions.
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In the event that a concert or celebration, such as Australia Day or NYE fireworks are cancelled, due to circumstances beyond our control, cruises will still go ahead as planned.
There will be no refunds on tickets pre-purchased. Our cruise schedule will remain the same.
Additional Operator Terms and Conditions
Each ticket is also sold subject to any additional terms and conditions of the Operator for the particular event. The Operators’ Terms are also available from Sydney Harbour Bookings on request or can be found on the operators website when your vessel name is disclosed by Sydney Harbour Bookings.
Investment Terms for Private Bookings
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1st Payment. A non-refundable deposit of $1000 to book the date of the event. Confirmation of vessel is given once deposit is received. (Deposits are non-refundable)
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FULL Payment. Full Payment within 21 days of the event.
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If any payments are not cleared within prescribed dates, cancellation rules apply (see cancellations)
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All credit card transactions incur a surcharge, payable by charterer
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Once charters are fully paid there no refunds.
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Full payment of charters, means you agree to all terms and conditions.
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Private charters for NYE need to be fully paid within 2 months of the cruise.
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Dates of cruises can't be changed once booked.
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$1000 deposit required for bond (to be refunded after the cruise if no damages)
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If damages are in excess of $1000 then client is to pay.
Method of payment
Initial $1000 deposit can be paid over the phone (Visa/Mastercard accepted.) You can also bank transfer. This will have no credit card charges. Please call 0416262805.
Balances
Either phone payment or bank transfer. Please communicate which options best suits. If transferring please use INVOICE NUMBER ON RECEIPT. Please make sure you allow at least 5 working days for funds to clear.
Prices
Sydney Harbour Bookings is a booking agency and all of our advertised prices are subject to changes. We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.
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Sydney Harbour Bookings charges a transaction fee of 2% for Visa & MasterCard payments.
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Sydney Harbour Bookings charges a transaction fee of 30 cents to the client for any ticket purchased through Booking Boss.
Cancellations
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All Deposits are non- refundable
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IF FINAL PAYMENT IS NOT RECEIVED WITHIN 21 DAYS OF THE CRUISE THE INTIAL DEPOSIT WILL BE LOST.
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After full payment has been made there are no refunds if client cancels. There are no exceptions.
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Once your date is booked you must proceed. If you decide not to proceed then your deposit or full payment will be lost. No exceptions.
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If your cruise is deemed too dangerous to proceed because of dangerous weather by the captain, your cruise will be postponed and moved to another date/day that can work for both parties. The decision by the captain would be based purely on safety of passengers.
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In the event that a concert or celebration, such as Australia Day or NYE fireworks are cancelled, due to circumstances beyond our control, cruises will still go ahead as planned. There will be no refunds on tickets pre-purchased. Our cruise schedule will remain the same.
Other Charges
Byo charges occur for every charter. Some charges vary in accordance with operators requests.
Byo charges can have a surcharge for the following:
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Alcohol per head charge/Food per head charge
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Staff charge ( in accordance with RSA laws)
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Deck hand charges for certain group sizes ( in accordance with Maritime Regulations)
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Wharf Fees. All charters incur a $100+ wharf fee that is payable to cover Maritime Charges and administration fees.
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A cleaning fee will be charged in the event of an amount of un-cleanliness in excess of what is reasonable, caused by members of the Charterer’s group, given the nature of the Charter, which, in the sole discretion of the Operator, therefore requires an excessive amount of cleaning to make good.
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You may not have confetti, rice or any other decorations without the prior approval of the Operator.
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A minimum $500 cleaning fee will apply if the Vessel and/or surrounding areas are left in an unacceptable condition.
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The cleaning fee wil be taken from Bond account (see Damage to vessel)
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$1000 deposit required for bond (to be refunded after the cruise.
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If damages are in excess of $1000 then client is to pay.
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If a refund is warranted, a 10% service fee will apply. The refund will have this charge taken out from your payment.
Damage to the Vessel
The Charterer shall indemnify the agency/operator in respect of any loss or damage to the vessel or its equipment or fittings howsoever caused by members of the Charterer’s group, fair wear and team excepted. A Vessel pre charter inspection check list may be required by the Charterer at the discretion of the Operator. Any damages that occur from the hire of the vessel is the responsibility of the charterer and all damages will be paid in full by the charterer.
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$1000 deposit required for bond (to be refunded after the cruise)
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If damages are more than $1000, then you agree to pay the remaining balance within agreed time.
Bond is held from initial booking with a $1000 payment, this $1000 will be returned to the clients nominated account after the cruise if there is no damage or extended hire.
Pick Up and Drop Off Locations
We are able to pick up and drop off from most public wharves in Sydney Harbour, subject to availability. Any charges for Wharfs are paid by the client.
Responsible Service of Alcohol
We advocate and adhere to the policies set out by the Liquor Licensing Board with particular regard to the refusal of service of alcohol to both intoxicated persons and guests under the age of 18. If children are under 18, they must be accompanied at all times with an adult 18+.
Offending Passengers
The Master may:
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Terminate the Charter by berthing the vessel at the nearest safe location and discharging all passengers or, at least the offending ones;
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Summon the Water Police to remove offending passengers;
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Negotiate with the Charterer to agree on some other course of action to resolve the problem, which course of action must be satisfactory to the Master
Note: If the Charter is terminated early as because of an offending passenger, no money will be refunded to the Charterer. RSA conditions apply. If passengers are too intoxicated then RSA laws will be enforced. Under NO circumstanced will refunds be issued if patrons have been deemed too intoxicated on board.
Indemnity
The Charterer agrees to indemnify and hold harmless the Operator, its agents and employees, from and against any and all losses, claims, actions, costs expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s group.
Sydney Harbour Bookings is not liable for any actions of operators or their employees. We are an agent and place you with the best operators Sydney's to offer.
If you would like to complain about any issue please contact craig@sydneyharbourbookings.com.au and we will forward on details of the operator so you can discuss further with them.
Compensation is between the client and the operator of the vessel.
Force Majure
The Operator will be free from liability for failing to preform hereunder due to industrial action, unsuitable weather conditions, technical problems or other events beyond the Operator’s reasonable control.
Safety
All passengers must obey all safety directions given by the Master of the vessel, crew and any of our staff. Common safety practices must be observed. Children are only permitted if under the direct supervision of a parent or guardian. We can remove any person from the Vessel if they present a risk of safety or enjoyment of themselves, staff, or other guests.
Duration of Charter
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The duration of the charter includes the time taken to embark and disembark passengers.
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The Operator is not responsible for any delays caused by the late arrival of passengers or delays at the wharf caused by crowds, the arrival of other vessels or any other item beyond its control. It is similarly not responsible for delays at the point of disembarkation for reasons outside its control.
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If the Charterer seeks to extend the duration of the Charter, during the Charter, this extension will be at the sole discretion of the Master.
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Any such agreed extension will be paid for by the Charterer before the end of the Charter by cash or credit card. The amount will be pro rata of the vessel charge. If vessel is packaged, then the hourly fee will be decided by management on the night/day.
Charter Course
The course to be undertaken during the Charter may be agreed in advance with the Operator or with the Master on the occasion of the Charter; however, the Operator reserves the right, at its sole discretion or of that of the Master, to vary the agreed course because of weather, traffic or any other cause which the Master believes is justified in the interests of the safety of passengers, crew and other vessels, at the Master’s sole discretion.
Mechanical Issues
Some charters may have the unfortunate circumstance where engine trouble can occur. Although operators keep their vessels in full time maintenance, problems can arise. The course of the cruise may change and if this occurs we can't guarantee the usual course for the cruise will continue.
If a cruise is towed or has to change course then Sydney Harbour Bookings will act on an appropriate refund for the cruise and put you in contact with the operator. We are not liable for any mechanical failure as we are an agent.
Security
The Operator may direct additional security requirements above existing security services at your cost as required. If original numbers exceed original quote then the client is to pay for the extra security.
External Services and Sub Contractors
The Charterer must supply the Operator full details of any privately arranged external suppliers. Such supplier must provide the Operator copies of their liability insurance policies. The Operator may refuse supply of such services if we assess any risk to our safe operations or reputation.
Service Calls
If the Vessel and Equipment malfunction, we will use our best endeavours to reach the Vessel with a service call at the earliest opportunity. If the service call is due to your fault, any cost incurred shall be at your expense.
Complaints
At Sydney Harbour Bookings we represent over 30 charter operators. Unfortunately sometimes we receive complaints about events that we have sold to our clients. It could be because clients have missed the boat or sometimes the food wasn't exactly what they expected.
Because we are an agency we unfortunately can't control exactly what happens at the event but we make sure getting you there and booking is the easiest process as possible. We advertise as much detail as possible for each event but sometimes the charter operator can make changes to the schedule. We take no responsibility for this.
In our terms and conditions, which everyone agrees to when booking a private or ticketed event, it states that we are not responsible for any changes made to the charter by the operators. See Indemnity and Charter course.
If there is a problem at one of our ticketed events or private charters we will try to put you in touch with the operator where you can talk about what occurred and hopefully things can be worked out.
Sydney Harbour Bookings does not refund for any situation where an operator is at fault. We are an agent and work purely on commission.
Our lead up work before the cruise is our service & we endeavour to make this experience the best we can.
SYDNEY HARBOUR BOOKINGS TERMS & CONDITIONS TICKETED EVENTS
Just like boarding a flight, ticketed events are strict with what can be done. Please see below all terms and conditions. Once our vessel leaves the dock, it CAN"T return to pick up passengers. It is the responsibility of the client to call a Water Taxi to try to board later in the night.
WE HAVE A STRICT NO REFUND POLICY ON ALL TICKETS PRE-PURCHASED OR CRUISES.
1) The right of admission is reserved by Sydney Harbour Bookings OR Operator's management.
2) The right is reserved to vary, substitute or withdraw advertised programs, artists, venue and seating arrangements as necessary by Sydney Harbour Bookings OR Operator's management.
3) This ticket is only valid when purchased through an authorised agent of Sydney Harbour Bookings
4) The right is reserved to refuse admission to a ticket holder who arrives late to a cruise.
5) Patrons who fail to produce the appropriate ID to enter the cruise may not be allowed to enter the venue and NO refunds will be issued.
6) All ticket prices have a booking fee payable by the client.
7) Sydney Harbour Bookings ticketed events booking prices are subject to change.
8) NO REFUNDS FOR TICKETED EVENT PURCHASES.
9) NO REFUNDS if you do not show the correct identification and printed paperwork to show when boarding a ticket event.
10) NO REFUNDS if you check in for an event and then leave the area/lines and miss the boat. Once checked in you must stay in the designated lines and board in order.
11) All tickets must be printed out and shown with identification to board tickets events. Failure to do so will result in no admission to the event. NO REFUNDS WILL BE ISSUED
12) In the event of POLICE or any other governing body who shuts down the cruise after departure, there will be NO REFUNDS.
13) For security purposes, Photo ID may be required for all hire and ticketed purchases.
14) In the event that a concert or celebration, such as Australia Day or NYE fireworks are cancelled, due to circumstances beyond our control, cruises will still go ahead as planned. There will be no refunds on tickets pre-purchased. Our cruise schedule will remain the same.This includes Covid-19 travel restrictions which are also beyond our control.
15) All Health Department Laws are to be adhered to. If you fail to provide adequate details then you receive no refunds if your are refused entry to one of our cruises.
TICKETS PURCHASED ONLINE WITH SUSPECTED FRAUDULENT ACTIVITY.
Sydney Harbour Bookings has the right to refund or return funds for any ticket purchase if we suspect fraudulent activity. The funds that are cleared into our accounts will be immediately returned and the authorities contacted. Emails will be sent and you will be contacted. If details you have entered in when purchasing are incorrect, we have no responsibility if you don't receive cancellation of tickets.
In the event of a REFUND, all banking fees paid by the client through our system are non-refundable. Bank fees are set in line with Australian laws and all payments are not held by Sydney Harbour Bookings.
Refunds
In the event of a REFUND, all banking fees paid by the client through our system are non-refundable. Bank fees are set in line with Australian laws and all payments are not held by Sydney Harbour Bookings. In the event of a refund, a service fee of 10% is payable by the client. The service fee will be deucted from the refund.
Sydney Harbour Bookings has the right to refund or return funds for any ticket purchase if we suspect fraudulent activity. The funds that are cleared into our accounts will be immediately returned and the authorities contacted. Emails will be sent and you will be contacted. If details you have entered in when purchasing are incorrect we have no responsibility if you don't receive cancellation of tickets.
Vouchers
If for some reason you are granted a voucher from Sydney Harbour Bookings, the voucher is only transferable for that experience. If that experience no longer exists then, you can use your voucher for another experience. If your new cruise is a of a higher cost, you will pay the difference. If you choose a cruise that is of a lower cost, then there will be no refund.
Program:
Sydney Harbour Bookings & Operators reserves the right to change the program at any time. Every effort will be made to ensure a program of equivalent standard. In the event that a concert or celebration, such as Australia Day or NYE fireworks are cancelled, due to circumstances beyond our control, cruises will still go ahead as planned. There will be no refunds on tickets pre-purchased. Our cruise schedule will remain the same.
Behaviour:
Sydney Harbour Bookings & Operators reserves the right to prohibit entry of any person to their event or clients event, or eject any person from an Sydney Harbour Bookings event based on behaviour deemed inappropriate by staff and/or its agents and others working under its authority.
Cancellation policy:
After payment has been processed there are no REFUNDS. Tickets are not transferable. There are no exceptions to this.
If the manager/captain deems the event to be cancelled because of dangerous weather then tickets will be refunded to the client if another booking can’t be made.
Image Release:
In registering for Sydney Harbour Bookings events and private charters, delegates grant permission to Sydney Harbour Bookings, its agents and others working under its authority, to take and to have full and free use of video/photographs containing their image/likeness. It is understood these images may be used for promotional, news, on-line/multimedia, research and/or educational purposes by and for Sydney Harbour Bookings. Delegates agree that they are not entitled to remuneration, residuals, royalties or any other payment from Sydney Harbour Bookings in respect of their image/likeness or its use. Delegates release, discharge, and hold harmless, Sydney Harbour Bookings and its agents from any and all claims, demands or causes of actions that they may hereafter have by reason of anything contained in the photographs or video. Should a delegate not agree to the above image release, they must advise Sydney Harbour Bookings by contacting 0416262805 or craig@sydneyharbourbookings.com.au
Variation to Terms and Conditions
Sydney Harbour Bookings may change these Terms and Conditions at any time by uploading them. Changes will only apply to ticket purchases made after these Terms and Conditions have been updated.